Q.: How can I pass KYC? What should I do? How can I withdraw my tokens?
A.: Please follow our guide how to pass KYC procedure to complete it successfully.
- Log in at tokensale.storiqa.com
You can see "KYC" tab near "My account" tab. Click it.
The verification process is very simple and intuitive. Follow steps below to complete it successfully.
Storiqa Ltd. does not have access to your personal data filled during KYC procedure. The data will be processed by the world’s best identity verification engine "Onfido" which is authorized operator using the technologies of "ICObox" company. Here you will find the appropriate statement.
Fill the personal info with latin letters.
Select the document type. It can be passport, national identity card or driving license. If you don’t have that, use your student ID. You can use Aadhaar Card as national identity card. Please pay attention that we don’t need your SSN.
Upload files and click "Submit to KYC". Please make sure the size of the pictures you are going to submit do not exceed the maximum requirements, the pictures are not of bad quality, not too light or too dark, and all the data is visible clearly. If you use passport, you should provide only front side - the pages with passport number, your photo, full name, date of birth etc. If you use the documents like national ID, please provide both sides of this document. Please also keep in mind that your selfie must be with the documents that you provide in KYC form.
Congratulations! Check the status at the top of the form.
Don't forget to add your ETH Wallet address to your profile in "My account" tab. Before you specify your ETH wallet address, please make sure your wallet supports ERC20 token standard and it's configured for receiving STQ tokens according to our guide.
After KYC form is submitted, you will receive an email confirmation.
You don't need to register to ICOS ID because you use tokensale.storiqa.com. It's not important and won't affect KYC process. Just ignore it.
Q.: What should I do if I made a mistake in the KYC form and submitted?
A.: Don’t worry. Wait till your form is rejected and just fill it again.
Q.: Why should I trust your form? Is it secured?
A.: Don’t worry, it is secured.The data will be processed by the world’s best identity verification engine "Onfido" which is authorized operator using the technologies of "ICObox" company. Here you will find the appropriate statement.
How to withdraw your tokens
After your KYC status is approved and your ETH ERC-20 compatible wallet address is indicated in your Storiqa profile, you can click on WITHDRAW button on your dashboard to withdraw your tokens.
Depending on the amount of STQ in your tokens balance your tokens either will be sent to your wallet in the nearest time or there will be created a request for further review. The confirmation of your request for tokens withdrawal can take up to 5 days. After the request is sent, your tokens balance will become zero.
Please note that if you changed your wallet recently, the request will be sent for manual review regardless of your tokens balance.
If you have any issues, please do not hesitate to contact Storiqa support team.