Q.: I lost my phone with Google Authenticator app and have no recovery codes. Is there any chance to reset 2FA?
A.: Yes, you should create a ticket here, indicate "2FA problem" in a title, and send us the following info:
1. Your registration date
2. Approximate amount of tokens purchased (please keep in mind that we need the amount of STQ on your balance but not how many USD it was worth!)
3. What cryptocurrency was used to purchase STQ
4. A photo of your identification document - passport, national ID, driving license etc.
5. Your selfie where you hold this document in your hands
After all necessary information is received, we will be able to proceed 2FA disabling.